DAYMAP SUPPORT POLICY
The Annual Licence for Daymap includes unlimited technical support, upgrades and updates.
Support for Daymap is provided via an email based issue tracking system. Support requests are logged to our system with technical issues being assigned to one of our team of developers. We aim to provide an initial response within 24 hours and we generally exceed this requirement as our support model ensures that technical issues are assigned directly to an experienced software developer rather than having to go through an escalation process.
For higher priority issues, such as system unavailability, accidental data loss through data entry or timetabling errors, we seek to respond within one hour. With a team of developers available we can provide rapid in depth technical assistance.
Support for Daymap is provided through broadband remote access and this is especially important during the implementation stage. Telephone support is also available for high priority issues but we encourage the use of email to allow us to better track any technical support issues you may have with Daymap.